Jetstar – A Deaf and Blind passenger situation

A deaf and blind girl was upset with the Jetstar situation. She had informed Jetstar call centre twice to make sure that call centre staff could understand her special needs. Unfortunately, Jetstar had a glitch with the reservation system: that is only one of her disabilities was recorded. Jetstar cabin crew had no idea how to deal with a deaf and blind passenger as she was flying alone.

I can feel her frustration at the airport because I know that was supposed to be her first flight alone!! I think airlines may need to work harder to find out how to cater for the needs of multiple-disabled passengers who want to be independent in travelling the world. I know most airlines have assistance service at check-in counters to look after their disabled passengers; however, this incident shows that a lot more needs to be done by airlines for travellers with multiple-disabilities.