Finally, it is time to break the barrier – Delta has introduced a language badge with options for more than 300 sign languages on their employee’s uniforms. It is placed under their name tags.
A deaf couple complained and planned to sue Delta because they felt that they were being discriminated by the Delta gate agent. The Delta gate agent, however, said that there was a communication issue with this deaf couple in January 2019. Though there was no further details for this incident, it still a relief to hear that Delta did listen to the customers’ feedback and has hoped to improve communication (or to make a better connection) between Delta team members and deaf customers.
I know that Virgin Australia and Qantas staff also wear a sign language badge on their uniforms if they know sign language. However, not all deaf people sign: some lipread or prefer things written in notes for them. Not all the airlines staff know sign language, here is the link to the list of airlines that has trained sign language airline staff.
I (as being deaf) have flown with Virgin Australia, Qantas and other foreign airlines. I have never seen any single flight attendant who knows sign language or wears a sign language badge on their uniforms. (I have always let airlines know that I’m hearing impaired on the airlines’ itinerary and the airlines also acknowledge my special assistance request). Wish I could meet or chat with them one day.
Inflight Disability Information 